Public officials at the Ham Rong Ward Public Administrative Service Center handle administrative procedures for citizens.
From practical implementation, several limitations in administrative procedure reform have been identified: Many procedures only specify the total processing time, without specifying detailed processes linked to each job position; many internal processes are developed for each agency and unit, lacking interconnectedness and consistency. Inter-agency tasks such as land clearance, land valuation, and investment approval have not been integrated and connected into a unified process. The public disclosure of processes is limited, making it difficult to monitor, supervise, and determine the responsibility of each agency, unit, and individual when applications are delayed.
Officials at the Quy Loc Commune Public Administrative Service Center guide citizens in submitting applications online.
To ensure that each task has a clear sequence, responsibilities, and can be monitored and evaluated throughout the processing, the Chairman of the Provincial People's Committee issued Official Letter No. 15636/UBND-THĐT, dated July 30, 2026, on reviewing, standardizing, and streamlining administrative procedures and professional work processes according to the "6 clear" principles and developing a general set of provincial procedures to serve the monitoring and evaluation of task performance.
Following the direction of the Chairman of the Provincial People's Committee, the departments, agencies, and units under the Provincial People's Committee have reviewed all administrative procedures and professional tasks under their management at the provincial and commune levels to develop and refine each process.
Commune-level authorities shall review the professional tasks under their jurisdiction to develop procedures for professional tasks that do not yet have procedures or whose procedures do not meet the "1 overarching principle - 6 clear points" principle.
Civil servants at the Provincial Public Administrative Service Center handle administrative procedures for citizens.
In fulfilling its assigned tasks, the Provincial Public Administrative Service Center (PVHCC) has proactively established electronic procedures on the province's administrative procedure resolution information system; at the same time, it has coordinated with and requested central ministries and agencies to adjust or grant administrative rights to the Center to proactively adjust electronic procedures on the centralized administrative procedure resolution systems of ministries and agencies.
In addition, the Provincial Center for Public Administration Service Management (PVHCC) is strengthening guidance, supervision, and collaboration with departments, agencies, and units in reviewing administrative procedures under its jurisdiction, thereby gradually standardizing processes and ensuring uniformity and consistency in implementation.
According to Ms. Le Thi Bich Nguyet, Deputy Director of the Provincial Center for Public Health and Environmental Protection, in implementing Official Letter No. 15636/UBND-THĐT from the Chairman of the Provincial People's Committee, departments, agencies, and units have reformed their work processes by shifting from pre-inspection to post-inspection.
Accordingly, after being received at the one-stop service department, the documents will be directly transferred to the responsible specialist for processing. Once the resolution is reached, a report will be submitted to the department head and agency leader before being presented to the authorized person for signing the documents.
"This approach helps cut down on intermediaries, reducing the processing time for organizations and individuals. Coordination and consultation between units are also carried out directly on the system, instead of sending documents as before, thereby shortening waiting times and improving the efficiency of work resolution," the Deputy Director of the Provincial Public Service Center assessed.
The Department of Agriculture and Environment has developed a large number of procedures, with 562 procedures in total.
After two months of implementation, the Chairman of the Provincial People's Committee issued 15 decisions on standardizing the procedures of departments, agencies, and units, with 3,164 procedures, including: 1,738 procedures for handling administrative procedures at the provincial level; 381 procedures for handling administrative procedures at the commune level; 981 professional and operational procedures at the provincial level; and 64 professional and operational procedures at the commune level.
Standardizing processes not only creates uniformity in work procedures but also helps clearly define the responsibilities of each agency and unit, while facilitating monitoring and inspection of progress and improving work efficiency.
The Ha Trung branch of the Land Registration Office handles administrative procedures for citizens.
Of the 301 administrative procedures under its jurisdiction, the Department of Agriculture and Environment has restructured 54 specific procedures in the land sector. To achieve this result, the Department directed the Thanh Hoa Land Registration Office to implement the processes according to the approved restructuring plan; and simultaneously established an Administrative Procedure Review Team to coordinate with units in reviewing the procedures.
The Thanh Hoa Land Registration Office organized training and guidance for officials and staff to standardize the process of receiving and processing applications and to guide citizens and businesses in carrying out administrative procedures according to the new process. Currently, all 54 restructured procedures are conducted online throughout the entire process in an electronic environment.
Mr. Dao Ngoc Duc, Deputy Director of the Department of Agriculture and Environment, said: “The restructuring of the process aims to reduce the number of documents required, limit the need to re-provide information already available in the population and land databases, and reduce manual processing steps in receiving and resolving applications. This will make it easier for people and businesses to carry out administrative procedures related to land.”
In the coming period, in addition to the land sector, the Department of Agriculture and Environment will continue to direct its specialized departments to review and develop restructuring procedures for the remaining procedures in fields such as agriculture, irrigation, and fisheries...
The application of information technology in resolving administrative procedures is being promoted by Hac Thanh ward.
After two months of intensive implementation, the review and standardization of administrative procedures and professional operational processes have been completed.
To ensure that the standardization of administrative procedures and professional processes yields practical results, in the coming period, the Provincial Center for Administrative Procedure Processing will take the lead and coordinate with relevant agencies and units to establish electronic procedures for approved administrative procedures on the Administrative Procedure Processing Information System and specialized software.
After the electronic process system is standardized, agencies, units, and localities organize its implementation, publicize it, provide guidance, and inspect its consistent application. During implementation, they regularly review, update, adjust, or replace processes that are no longer suitable.
The results, processing time, cost savings, and any difficulties or obstacles encountered will be compiled and evaluated to propose adjustments and further improve the process.
To Phuong
Source: https://baothanhhoa.vn/ro-quy-trinh-ro-trach-nhiem-303949.htm
